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These Terms of Service ("Terms") constitute a legally binding contract between you and Veezavee LLC ("Veezavee," "we," "us," "our"), governing your access to and use of the Veezavee platform, website at JoinVeezavee.com, mobile applications, and all related services (collectively, the "Platform").
By creating an account, submitting an application, or using any Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Community Guidelines, and any additional policies incorporated by reference.
Veezavee reserves the right to modify these Terms at any time. We will notify you of material changes by email or in-app notification. Continued use after notification constitutes acceptance of the revised Terms.
Access to Veezavee is strictly limited to individuals who meet all of the following:
Veezavee is an exclusive, application-based platform. Access is not guaranteed to any applicant. Veezavee reserves the sole right to approve or deny any application for any reason at its sole discretion.
You must provide accurate, current, and complete information in your application. Submitting false information is grounds for immediate permanent termination.
You are solely responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized access. You may not share your account with any other person.
Identity verification is available to all members via government-issued photo ID and a live selfie, processed by our third-party partner Veriff. Verified members receive a Verified badge, enhanced visibility, and increased trust with other members. Verification does not constitute a background check and does not verify criminal history.
Fee — Free tier: Members on the Free plan may complete identity verification for a one-time, non-refundable fee of $4.99, charged at the time of verification initiation.
Fee — Paid subscribers: Members on the Founding, Premium, or Elite plans receive one identity verification session at no additional cost. However, to protect against fraudulent use of platform refund windows, paid subscribers must wait 8 days from the date their subscription is first activated before initiating free identity verification. This waiting period is non-waivable. Verification initiated after 8 days is included in the plan at no charge.
Non-refundable: Once a verification session has been initiated (i.e., you have been redirected to the Veriff portal), the associated fee or plan credit is consumed and is non-refundable regardless of outcome, including if the verification is declined, abandoned, or expires.
The following are strictly prohibited and may result in immediate termination, legal action, or reporting to law enforcement:
All video introductions and video messages must be recorded live within the Veezavee Platform at the time of recording. Uploading pre-recorded video files is strictly prohibited.
You retain ownership of all video and photo content you create ("User Content"). By submitting User Content, you grant Veezavee a worldwide, non-exclusive, royalty-free license to use, store, process, and display your content solely to operate and improve the Platform. This license terminates when you delete your content or account, subject to reasonable retention periods.
Downloading, recording, screenshotting, or any copying of another user's video or photo content is strictly prohibited. Veezavee employs DRM technology to prevent unauthorized copying. Any attempt to circumvent these protections is a material breach of these Terms and may violate federal law including the DMCA.
All video and photo content must depict only yourself, must not contain nudity or explicit content, must not depict illegal activity, and must accurately represent your current appearance.
Video introductions are subject to periodic refresh requirements. Failure to comply may result in profile suspension until the requirement is fulfilled.
Veezavee offers paid subscription plans as described on the Platform. All fees are in USD. Subscriptions are personal and non-transferable.
Subscriptions automatically renew at the end of each billing period unless cancelled beforehand. By providing payment information, you authorize Veezavee to charge your payment method for all applicable fees.
The Founding Member rate ($19.99/mo) is available only to the first 1,000 approved subscribers and is locked for the duration of continuous active membership. This rate is personal and non-transferable. The rate lock terminates if: (a) you cancel your subscription for any period; (b) you violate these Terms; or (c) after three (3) consecutive years, at which point pricing may be renegotiated with at least 30 days' advance notice.
Where a free trial is offered, your payment method will be charged the applicable fee at the end of the trial period unless you cancel before the trial expires. Only one free trial is permitted per person, household, payment method, or device.
The $4.99 identity verification fee (applicable to Free-tier members) is strictly non-refundable once a verification session has been initiated. This fee covers the cost of third-party biometric processing and cannot be recovered regardless of verification outcome.
For paid subscribers, the included identity verification benefit is consumed upon session initiation and cannot be refunded, credited, or transferred if the subscriber subsequently cancels, downgrades, or if their verification is unsuccessful.
8-day waiting period: Paid subscribers who cancel their subscription and seek a refund through their app store (Apple App Store or Google Play) within the applicable refund window will not receive a refund of any identity verification session already initiated. Veezavee will not initiate identity verification for paid subscribers until 8 days after the subscription start date. This policy exists to prevent fraudulent verification sessions initiated in contemplation of a refund request.
You may cancel your subscription at any time through your account settings or by emailing hello@joinveezavee.com with subject "Cancel My Veezavee Subscription." Cancellation takes effect at the end of the current billing period.
Veezavee reserves the right to change subscription prices with at least 30 days' advance notice. Continued use after a price change constitutes acceptance of the new pricing.
Our collection, use, and handling of personal information is governed by our Privacy Policy, incorporated into these Terms by reference. By using the Platform, you consent to the data practices described there.
Government ID documents submitted for identity verification are processed by our third-party verification partner. Veezavee does not store raw identity documents on its servers following verification. By creating an account, you consent to receive transactional communications by email and SMS. You may opt out of marketing communications at any time.
Biometric Data Consent: If you choose to complete optional identity verification or record a live video introduction, you expressly consent to the collection, storage, and use of biometric identifiers (including facial geometry data) as disclosed in our Privacy Policy, Section 2.4. This consent is obtained via an in-app consent prompt before any biometric data is collected. You may decline verification at any time; doing so will not affect your access to the platform, though your profile will not display a Verified badge. Veezavee does not sell biometric identifiers and will destroy them within the timeframes specified in the Privacy Policy.
You are solely responsible for all interactions with other users. Veezavee strongly encourages you to:
Veezavee reviews all reports within 48 hours but cannot guarantee any particular outcome or prevent all harm.
All Platform content that is not User Content — including the Veezavee name, logo, trademark, design, software, and all other proprietary materials — is owned by or licensed to Veezavee LLC and is protected by US and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended personal, non-commercial purpose only.
To submit a DMCA notice, contact hello@joinveezavee.com with: your contact information; identification of the allegedly infringed work; identification and location of the infringing material; a statement of good faith belief; a statement of accuracy under penalty of perjury; and your signature. Repeat infringers will have their accounts terminated.
Veezavee integrates with third-party services including Stripe (payments), Agora (live video), Twilio (SMS), SightEngine (video moderation), AWS (cloud hosting), Brevo (email), and Supabase (database). Your use of these services is subject to their respective terms and privacy policies. Veezavee is not responsible for any third-party service outages, data breaches, or discontinuation of services.
You agree to indemnify, defend, and hold harmless Veezavee LLC, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and fees (including reasonable attorneys' fees) arising out of: your use or misuse of the Platform; your User Content; your violation of these Terms or applicable law; any dispute between you and another user; or any misrepresentation in your application or profile.
Veezavee reserves the right to suspend or terminate your account at any time, with or without notice, for violations of these Terms, harmful conduct, misrepresentation, or any conduct deemed harmful to the Platform or community.
Upon termination for cause, no refund will be issued. Upon termination without cause, you will receive a pro-rated refund of prepaid fees for unused periods. Attempting to circumvent a ban by creating a new account is strictly prohibited.
Veezavee uses automated technology and human review to monitor content. We reserve the right to review, screen, edit, or remove any User Content at any time and for any reason without notice. Moderation decisions are made at our sole discretion. Non-exercise of this right does not constitute assumption of responsibility for User Content.
Veezavee does not discriminate on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or any other characteristic protected by law in its application review, membership decisions, or enforcement actions. Veezavee welcomes all adults regardless of orientation, gender identity, or background.
These Terms shall be governed by the laws of the State of Texas (or the state of Veezavee LLC formation), without regard to conflict of law provisions. Subject to the mandatory arbitration provisions below, any legal action shall be brought exclusively in the state or federal courts of the applicable jurisdiction.
If any provision of these Terms is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. No waiver of any breach constitutes a waiver of any subsequent breach.
Except for disputes qualifying for small claims court, you and Veezavee agree that all disputes, claims, or controversies arising from these Terms or your use of the Services shall be resolved exclusively by final and binding arbitration before a single arbitrator pursuant to AAA Consumer Arbitration Rules. The arbitrator's decision is final and binding.
You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to hello@joinveezavee.com with subject "Arbitration Opt-Out" including your full name and email. Opting out does not affect any other provision of these Terms.
Veezavee LLC
Email: hello@joinveezavee.com
Website: joinveezavee.com